The most common connectivity problems stem from

- being off-campus but not connecting to the HBS VPN first (VPN instructions)

- being on-campus on the WiFi, but connected to HBS Guest instead of HBS Secure

Please see Logging In for more information.

Sorry to say, our NoMachine NX GUI login can be very particular at times. You may receive connection errors, access denied errors, or the like. A few simple steps may remedy the problem:

• As noted in the other access FAQ, ensure you are on the VPN if needed.
• Try connecting via the terminal. If not successful, ensure that you're using the...

You can monitor a job either in Terminal / Command-Line via bjobs or by viewing the listing in the 'Jobs' window in Pac  (details for both here).

See Running Jobs for more information.

There are several reasons why an application may not appear to be running:

• All of the licenses for the application may be in use by others.
• More commonly, you may have reached the resource limit on your account (# of CPUs or memory limit).
• If the compute grid is busy, there many not be enough RAM or CPUs on any of the compute nodes to run your application.

Open a terminal session and type bjobs on the command line (...

NoMachine provides convenient access to interactive sessions via the drop-down menus. Choosing one item runs a 'wrapper' script with default parameters to start your sessions (for that reason, we call them default submission scripts). But if you need a larger RAM footprint than provided, you must write a custom submission script (see this document), which provides at least the queue name, the program to run, and your requested RAM amount. For example, to...

You may be reaching your user limits. Please see our page on use cases and user limits for details. 

For simplicity and ease of use, only the latest versions are offered the in NoMachine drop-down menus and via the wrapper scripts. But there are ways that you can still run older versions.

Although we may not make wrapper scripts (and hence drop-down menus on which these are based) for all software titles, the older versions of the software are still installed on the cluster. 

In order to run jobs with these older versions, you will need to know the path to the program and use that in a custom LSF job submission that you must write. Please see our...

The current installation on the HBS compute grid for RStudio is v0.99.99 and its companion R version is v3.1.2, the latest that this version of RStudio can fully support. We are aware that these are not recent versions: this is an unfortunate result due to limitations of the operating system (OS) and how software installations are managed on the compute grid. We are currently working with HBS IT find a solution to overcome this limation, which we hope to have remedied by late fall 2018.

In the meantime, if you require a more current version of R within this version of...

The Conda package manager makes it easy to install the latest and greatest Python and R packages in your home directory. For instructions, please see our Python, R, Packages, and the Grid page. 

If you accidentally deleted a file, wrote over code, or have to restore a file, please email RCS with the following information:

• Your name 
• Full path of the file’s location
• File name
• Date file was deleted (if you do not know the exact date, a best guess is helpful)

We urge individuals to review files and folders to remove old, unused, or temporary work. As a part of this process, you can compress and archive groups of files. See our HOWTO document for this. If space is still needed, contact RCS to request more space.

This occurs when either you or a collaborator have not correctly set permissions. Subsequently, the owner of the file will need to change the file's permissions. You can identify the owner (and other permissions details) via the command ls -l MyFile.txt. Please see our HOWTO document on Changing File Permissions. If you need assistance from RCS, please include the output from ls -l...

File transfer programs, including the Mac Finder and Windows Explorer, try to do  the best job possible matching permission when files are copies over. But since the operating systems typically are different between the source (your computer) and the destination (the storage on the compute grid), the programs attempt to match as best as possible. Of course, they often don't get it right. Please see our HOWTO document on Changing File...