HBS IT may be the answer
VPN problems, questions about the network, and \\hbsfiles-related storage questions should be handled by requests though HBS Technology Support Services.
Resetting your password
Password resets are a common request and HBS IT's web page can assist with this. Reset your password at this location. Information regarding password resets and answers is found in this helpful document.
If all else fails…
You can contact Research Computing Services for help.